ITIL Service Management Excellerator 1.10

Description

The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes:

- Process Excellence Master Program Plan
- Process Excellence Program Awareness & Overview
- Detailed Program Charter & Planning Criteria
- Critical Success Factors & Key Performance Indicators
- IT Services Environment Assessment & Action Matrix
- Measurement Planning & Program Overview
- Measurement Program Charter & Workbook
- ITSM Metrics Library & Design Workbooks
- Communications Planning & Stakeholder Workbooks

Templates include specific examples and guidelines for accelerated deployment, including:

- Over 400 supporting service improvement program tasks, milestones, Key Goal Indicators (KGIs) and detailed activity descriptions
- Completed example measurement workbooks for ITIL Service Support processes; linked to IT objectives and business goals
- Prioritized attention to IT service gaps using specific criteria, thresholds and weights
- IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills, staffing, controls and governance
- Library of over 520 specific IT metrics representing Key Performance Indicators (KPIs) for all 10 ITIL service support & delivery processes
- Value-based design templates to align IT measurement with business goals and objectives
- Measurement mapping of trends, inputs, metrics types, formats, frequencies and ownership
- IT Measurement key performance indicators for IT service accuracy, control, cost, efficiency, quality and timeliness
...and more!

1. EMS SQL Management Studio for SQL Server 1
   EMS SQL Management Studio is a complete solution for database administration and development.
2. Visual SQL-Designer Light 3
   Visual SQL-Designer Light is a program for easy visual constructing hard SQL-query for any database and write it. Support MSSQL 6.5-7.
3. ServiceCapture 1.2
   Remote Service Deserialization ServiceCapture is the only tool of its kind to deserialize and display all Flash Remoting or AMF traffic in a simple-t.
4. DB Solo - Database development and management tool 0.8
   DB Solo is a powerful database development and management tool for developers and DBAs.
5. for Windows Help Designer/HtmlHelp 3.8
   Visage for Windows® Help Designer/HTML Edition is a specialized WYSIWYG environment for quickly and easily creating Microsoft HTML Help systems.
6. RADvolution Designer - Standard Edition 2005
   The easy way to design and maintain professional .NET forms in no-time.
7. Iron Speed Designer 4
   Iron Speed Designer is an application generator that builds database, reporting and forms applications for .NET.
8. Zero Code Designer 1
   Zero Code Designer is A true windows application design program.It requires no programming skills at all.
9. Dynamic Design 1
   Dynamic Design is an IDE solution for quick and easy creation of C# Windows Forms applications.
10. Installer Design Studio 3
    Installer Design Studio reduces the cost of application ownership and software distribution by simplifying the creation, modification and deployment o.